Please read these terms and conditions carefully as they contain important information regarding your rights and obligations as a client. By booking with CityLux Massage, you are fully agreeing to our Terms and Conditions.

General Conditions

1. Code of Professional Ethics

During your treatment our massage therapists will ensure to keep the client informed of all procedures and methods that will be employed during the session.

Therapists will preserve the best interest of all clients while taking precautions to do no harm to the physical, mental and emotional well being of the clients.

Ensuring conduct of all business and professional activities with honesty and integrity.

Provide Massage therapy services that meet or exceed the generally-accepted practice of the profession.

Receive written permission of a parent or guardian for those treatments to be provided to a client under 18 years of age prior to service/treatment.

2. Customer Code of Conduct

We only offer professional massage & beauty services. If during a treatment foul conduct is suspected, the therapist will stop giving treatment and leave the site. No refunds will be made.

3. Services/Charges

Our Booking Center is open every day 8:00am – 23:00pm. For security reason we will not reply to any Text SMS.

Service hours are between 9:00am till 23:00pm. However if you require an earlier or later appointment, 24hours notice must be given and you will be charged an additional service fee. Our services are available in London zone 1,2. Zone 3,4,5,6 are subject to therapist availability.

We accept all major card payments with PayPal Here or Cash in GBP.

4. Cancellations policy

We reserve the right to change treatment specifications or cancel appointments at anytime without prior notification. If in the case a cancellation is necessary, we will use reasonable efforts to re-schedule your appointment.

Website Terms & Conditions

1. Accuracy of information on this website

The information on this website is intended for customers of CityLux Massage in the UK and may not be applicable in other countries. We will use all reasonable efforts to ensure that the contents of this website is accurate and up to date but we do not accept any liability for any claims or losses arising from a reliance upon the contents of the website. CityLux Massage reserves the right to change treatment specifications or cancel appointments at anytime without prior notification. If in the case a cancellation is necessary, we will use reasonable efforts to schedule your appointment.

2. What we do with information you provide us

CityLux Massage cares about your privacy. CityLux Massage will not collect any personally-identifiable information about you (such as your name, address, telephone number, or email address, “Personal Data”) unless you provide it to us voluntarily. If you do not want your Personal Data to be collected, please do not submit your booking via our online form.

CityLux Massage will not share your Personal Data with third parties for their independent use without your prior consent. We will use the information you provide to us, to keep you informed about new treatments, special offers and any other services that we may provide.

3. Intellectual property

All materials within this website is the intellectual property of CityLux Massage. These materials may not be copied or reproduced or saved to the extent necessary to view the same on-line. Notwithstanding the above you may print complete pages of this website to hardcopy for your own personal use. We may sometimes give you the opportunity to download screen savers, wallpaper and other utilities from the website.

4. Linking to our website

If you wish to provide a link to the website this must be to the homepage. For further information please contact us directly and we will be happy to provide you more details.

5. Links to external websites

Our website can also contain links to other CityLux Massage websites or to social media websites. When you click on such a link to any of such websites, please be aware that these websites have their own data privacy policies and that we cannot accept any responsibility or liability for these websites. Please check their privacy policies before you provide any personal data to these websites.

6. Contact us

If you have any concerns or questions regarding our “Terms and Condition” or have questions about how we process your Personal Data, you may contact us at our e-mail address or phone number below. The same applies if you want to access your Personal Data or want to have them corrected, blocked or removed. We will use all reasonable efforts to comply with your request.

Email: contact@cityluxmassage.co.uk or telephone on 00 44 (0) 7592063257