Please read these terms and conditions carefully as they contain important information regarding your rights and obligations as a client. By booking with CityLux Massage, you are fully agreeing to our Terms and Conditions.
When booking mobile massage, CityLux act as a booking agency for self-employed Massage Therapists. Our contract with you is limited to the provision of use of our Website.
Your Massage Therapist is responsible for providing the Services. You and the Massage Therapist are responsible for any taxes arising as a result of the Services.
We review applications, conduct interviews and undertake other checks of Massage Therapists with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us.
You acknowledge that you use Massage Therapists at your own risk. When interacting with such Therapists you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you.By making a booking through our website or over the phone, you warrant that you agree to provide complete, correct and true information including billing and payment information.
After placing a booking you will receive an email, text, call or WhatsApp confirmation (your chosen option) from us acknowledging that we have received your booking. Please note that this does not mean your booking has been accepted. All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email or other selected method on behalf of the selected Massage Therapist to confirm the Booking (the ‘Booking Confirmation’). The contract between you and the Massage Therapist will only be formed when we send you the Booking Confirmation.
You agree that you will not seek to book any Services from any said Massage Therapists other than via our Website or our App for the duration of this agreement and in the 6 months after the termination of this agreement.
PRICE AND PAYMENT
Prices vary according to type and duration of Service as described on the App and website.
Full payment is due upon acceptance of the booked Service. You can pay by card or cash (GBP) directly to your therapist. Pay over the phone or online payment is also available. Please contact CityLux for more information.
Accepted payment methods are as described on the App and website.
By making a booking you agree to provide complete, correct and true information including billing and payment information.
PROMOTIONAL CODES
Promotional codes entitle you to a discount as set out by the promotional terms and conditions off At Home services.
Promotional credit is capped at one code per booking.
Customers deemed to be abusing the terms of these promotional credits will have credits removed from their account and/or their account closed.
BOOKING CANCELLATION AND REFUNDS
You may cancel a confirmed booking at any time by contacting us at [email protected] or by calling 020 7602 4196.
2-hours cancellation notice is kindly requested to help us reschedule your appointment.
Less than 30-45min notice: If you cancel within or less than 30-45min of your confirmed booked appointment time you shall not receive a refund for the Service booked.
For bookings made within 12 hours of the start time: If you book for an appointment with a start time within 12 hours, you can cancel.
More than 12 hours notice: Cancellations made before 12 hours of the appointment will be fully refunded.
No-Shows: No shows or no notice cancellations will be charged 100% of the cost of the Services. You will be considered a “no-show” if you fail to be at your designated property after 10 minutes of your booked appointment time.
Delays: If you are delayed please let us know by calling 020 7602 4196 and we will do our best to accommodate you. Our therapists are instructed to wait at your home/hotel room or office for 10 minutes after the appointment’s start time.
If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.
We reserve the right to cancel any Booking without notice or cause.
RESCHEDULING APPOINTMENTS
If you request to reschedule a confirmed appointment with more than 1hr notice you will not incur any charge. If you request to reschedule a confirmed appointment within 30min-45min of the start time, your booking will be treated as a cancellation (as above) if your assigned Massage Therapist cannot do the amended date/time. If your assigned Massage Therapist can do the amended date/time then you will not be charged. CityLux Privacy Policy
Terms of website use
This ‘terms of use’ (together with the documents referred to in it), tells you the terms of use on which you may make use of CityLux ltd. (referred to hereafter as the ‘Our’ , ‘We’ or the ‘Company’) website cityluxmassage.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.
Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy PRIVACY POLICY, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate
Our Acceptable Use Policy which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy
Our Cookie Policy, which sets out information about the cookies on our site
If you purchase goods from our site, our Terms and conditions of supply will apply to the sales.
Information about us
cityluxmassage.co.uk is a site operated by CityLux Massage (“We”). We are registered in England and Wales under company number 09658595 and have our registered office at 219 Kensington High street, office 4, W8 6BD, London, UK
We are a limited company.
Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our site.
You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone, other than you, knows your user identification code or password, you must promptly notify us at [email protected]
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us [and other users of the Site] a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Rights you licence
When you upload or post content to our site, you grant the following licenses:
A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and
A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.
We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.
Viruses
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy
If you wish to make any use of content on our site other than that set out above, please contact [email protected]
Third part links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.
Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Contact us
To contact us by email at [email protected] or by telephone at 020 7602 4196
Thank you for visiting our site.